Merchant Services Terms

Klipy UK Limited (company number 15984744, registered in England and Wales) operates as an authorised Independent Sales Channel (ISC) of Teya (UK) Limited. We introduce businesses to Teya's card payment processing services.

Klipy UK Limited is not a payment processor, a card scheme, a bank, or an acquiring institution. We do not hold a Payment Institution licence under the Payment Services Regulations 2017 because we do not provide payment services. Our role is limited to that of introducer and onboarding support.

You can contact us at:

• Email: sales@klipy.uk
• Telephone: 0330 17 KLIPY (55479)
• Website: klipy.uk

Klipy UK Limited provides the following services to merchants:

• Introduces merchants to Teya (UK) Limited and its card payment processing services
• Analyses existing merchant statements to identify potential differences in processing costs using Teya's rates
• Supports merchants through the Teya application and onboarding process, including assisting with document collection and submission
• Provides information and support during the initial period following Teya account activation

When you complete a merchant application through Klipy, your contract for card payment processing is with Teya (UK) Limited. Klipy UK Limited is not a party to that contract.

Klipy UK Limited does not:

• Process, settle, or authorise card payments
• Hold, receive, transmit, or transfer merchant funds at any point
• Set or guarantee card processing rates (rates are set by Teya under their ISC programme and may change)
• Provide regulated payment services as defined under the Payment Services Regulations 2017
• Lend money, extend credit, or act as a credit broker outside its authorised scope
• Act as your legal or financial adviser

Any rate figures shown in our calculator, proposals, or communications are indicative and based on information you provide. Your actual Teya rate is confirmed by Teya on application acceptance.

Where you upload or share a merchant statement for analysis:

• We use the statement solely to calculate an illustrative comparison of your current processing costs against Teya's published rates for your business profile
• We do not share your statement with any third party other than Teya, where required to support your application
• Savings estimates are illustrative and depend on your actual card mix, transaction volumes, and Teya's confirmed rate for your business
• Statements provided by users who do not proceed to a Teya application are retained for 30 days and then deleted
• Statements provided as part of a completed application are retained for seven years in accordance with our data retention obligations

Klipy UK Limited can introduce active Teya merchants to funding products offered through Teya's currently approved funding panel: YouLend, Liberis, and iwoca. The panel is set by Teya and may change.

Eligibility is set by Teya and the funding provider. As a baseline, you must be an active Teya merchant. Some products require a minimum trading history on Teya (for example, four months of Teya card payments).

Our role is limited to the introduction:

• The funding application is decided by Teya and the funding provider against their criteria
• Your funding contract, if approved, is between you and the funding provider, not with Klipy or Teya
• Klipy UK Limited is not the lender and is not a party to your funding agreement
• Funding rates, fees, and repayment schedules are set by the provider and may change
• Klipy may receive an introducer fee from Teya or the funding provider where your application proceeds

Complaints about a funding decision, product, or service must be raised directly with Teya or the funding provider. Klipy can support communication but cannot adjudicate the lending matter itself.

We collect business and personal data in order to provide our services. This includes trading name, legal name, company registration number, contact details, bank account details, and identity documents where required for a Teya application. Full details of how we collect, use, and retain your data are set out in our Privacy Notice.

By using our services, you confirm that any personal data you provide about third parties (for example, company directors) has been provided with the knowledge and, where applicable, the consent of those individuals.

Klipy UK Limited acts as introducer only. Our liability is limited accordingly:

• We are not liable for Teya's decisions regarding your application, rates, account status, or service availability
• We are not liable for interruptions or failures in Teya's card payment processing services
• We are not liable for changes to Teya's pricing or terms after your application is accepted
• We are not liable for losses arising from Teya's processing, settlement, or withholding of your transaction funds
• Our total liability to you for any claim arising from our introducer services is limited to the total fees, if any, you have paid to Klipy UK Limited in the 12 months preceding the claim

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

You may end your relationship with Klipy UK Limited at any time by writing to sales@klipy.uk. Termination of your relationship with Klipy does not affect any contract you have with Teya. To end your Teya contract, you must follow Teya's own termination process as set out in your Teya merchant agreement.

If you wish to transfer your Teya account to a different ISC or manage it directly, please contact Teya at help@teya.com.

These terms are governed by the law of England and Wales. You and Klipy UK Limited irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute arising from or in connection with these terms.

If you have a complaint about Klipy UK Limited's introducer services:

1. Contact us first at sales@klipy.uk or 0330 17 KLIPY (55479). We aim to acknowledge all complaints within one working day.
2. We will work to resolve your complaint within ten working days. If resolution requires more time, we will keep you updated.
3. If we are unable to resolve your complaint to your satisfaction, you may seek independent legal advice or contact the appropriate regulatory authority.

Complaints about Teya's payment processing services should be directed to Teya at help@teya.com.

We may update these terms from time to time. The version number and effective date at the top of this page indicate when the current version took effect. Where we make material changes, we will notify active users by email where we hold a contact address. Continued use of Klipy's services following notification of a material change constitutes acceptance of the updated terms.